How it all begins

  • Initial contact is made via telephone call, letter or email and an assessment appointment is booked to suit you.
  • Assessment: During this process a plan is devised to your specific needs. We make detailed recommendations on exactly what kind of services we feel we can help with. We then provide you with a copy of your personal care plan and ask you to review it to ensure you are in agreement with it. Adjustments are made accordingly in line with our person centred approach ethos.
  • Care supervision. We will make regular unannounced spot checks during our visits, to ensure carers are following the exact specifics of your personal care plan, maintaining our high standards of care responding immediately to any changes in your needs or circumstances.


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